Guide Hat

Order Processing

• Order Confirmation: Once you place an order on our website or through our customer service, you will receive an order confirmation email with the details of your purchase. Please review this confirmation for accuracy.
• Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days. Custom or personalized items may take longer, and we will notify you if there are any delays.

Shipping Method
Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery, depending on your location.

Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your package. The exact shipping costs will be displayed during the checkout process for your review.

Returns and Exchanges
We are happy to accept returns and exchanges for most items within 30 days of purchase, provided they are in their original condition and packaging, with proof of purchase. Some items, such as clearance items, personalized items, and food items, are not eligible for return.

Refunds
Refunds will be processed to your original payment method within 5-7 business days of receiving your returned item. Please note that your bank may take additional time to process the refund.